Returns & Refunds Policy

Last updated: 28 August 2026

1. 14-Day Return

Customers may return items within 14 days of delivery for: defective, damaged in transit, or wrong item sent.

2. Not Eligible

Change of mind for used/worn items, lingerie, or custom-made items unless defective.

3. Process

Email support@exquisiteonlineshop.co.za with order ID and photos within 14 days. We approve within 24h.

4. Refund Method

Refunds are issued via Paystack to original payment method within 5-7 business days after we receive returned item. We do not offer store credit or wallet balances.

5. Cancellations

Orders can be cancelled within 24 hours if not yet shipped for full refund. After shipping, returns policy applies.

6. Disputes

In a buyer/vendor dispute, Exquisite will act as mediator. Funds are held for max 2-5 business days after delivery confirmation to allow for disputes. Decision is final.